We are open Monday – Friday 9 AM to 5 PM CST. 

Order Cancellation Policy

Orders placed and subsequently cancelled by the customer before the item has shipped will be subject to a 5% cancellation fee. This fee is excluded for certain situations where there are unplanned delays in the fulfillment of the order.

Return Policy

The terms and conditions listed in our return policy are those of Plateau Marine / TohatsuDirect.com, and not by any manufacturer. We provide our own facilities and customer service department to address and resolve all product exchanges, refunds, or return requirements.

• Engines

Sorry, there are no returns, refunds, or exchanges on outboard motor purchases. In the unlikely event there are operational or performance issues with the engine, the issue will need to be addressed under the manufacturer’s warranty guidelines and taken to an authorized dealer for warranty repair.

• Parts and Accessories

Returns must be initiated within 30 days of receipt of the order. Items returned for refund are subject to a 15% restocking fee.

We cannot accept returns for electrical systems / components.

Please note that freight charges on an item shipped to a customer and the freight charges to return the item(s) are the responsibility of the customer and not refundable.

For all other items, the item must be clean, uninstalled, unused, in original packaging, and complete with all components including covers, tags, and manuals as applicable. Make sure to follow all the directions in the Return Process outlined below.

 Return Process

1. Call us at 931-650-4122 and have your order number ready.
2. We will review your request and if you meet the required conditions, we will initiate a return. Freight charges for returning items ordered in error by the customer are not refundable.
3. Carefully package the item, taking care to include all of its tags, bags, and manuals. Please be sure not to write on or damage the manufacturer’s packaging material, as this can make an item not returnable.
4. Ship your package in its original manufacturer’s box (if applicable).
5. Once we receive your package, we will inspect your returned items to ensure they meet the guidelines. If the item and packaging are in new condition, we will process your refund back to the original payment method.
6. Items that were ordered in error by the customer and returned for refund are subject to a 15% restocking fee plus freight costs incurred.

 Refunds

• Refunds will be issued back to the original method of payment.
• Please allow 7-10 business days for refunds to be processed following receipt of your return.
• Please call 931-650-4122 with any questions regarding the status of your return. Be sure to have your order number ready.

 Damaged Shipments

Freight damage is handled on a case by case basis. We understand outboards and parts are expensive and your new engine should arrive in pristine condition. In the event of freight damage, we will work with you to determine a satisfactory solution to correct the issue.
If you receive a damaged product, save the box and all packaging material and call us at 931-650-4122 within 48 hours of receiving the shipment.

Once your order ships from our location, we will e-mail the shipment tracking number to you at the email address entered on your order. You can then track the shipment on the freight carrier’s website (i.e. FedEx.com or XPO.com)

Notify us as soon as possible to get the address corrected. If we have not yet shipped your order there will be no fees. However, there may be a fee imposed from the freight carrier to change the delivery address of an order that has left our facility.

We currently ship within the 48 contiguous United States. Customers in AK & HI can coordinate for freight forwarding within the 48 states and we will ship to the forwarder.

Engine orders ship in 1 package. Parts and accessories usually ship in 1 package but will depend on the number of items ordered and the sizes.